Services

To Resort / Home Owner Associations or Property Management Companies

  • Annual Assessments and Tax Collections
  • Deed Backs
  • Billing and Receivable Services

Annual Assessments and Tax Collections

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We are provided all delinquent account information and regular reports of payment activity by electronic transfer, and a copy of the Resort Condominium Documents. The accounts are set up in our database for management, collections, reporting and invoicing. Our computer network and database is designed to serve the resort Association. This system provides our collectors fast, accurate, access to account data, and Internet access for client designated staff with collection notes in real-time, detailed records and flexible reports.

We begin collections with letters and telephone contact. Returned mail and invalid telephone numbers are researched, skip tracing is initiated, new information is confirmed and corrections are forwarded to our client. A series of letters are used to reinforce our collection calls and follow-up contacts are made to enforce payment arrangements. Our collectors have a specific assignment, however our detailed account notes enable every staff member to knowledgeably converse with any delinquent owner.

Predictive Dialing Systems have been intentionally avoided. Our collectors are assigned a reasonable number of accounts and they accept responsibility for their work assignment. They are encouraged to make good customer contacts not just a high volume of calls. Training and guidance are provided for effective and efficient call techniques and to aid call scheduling.

Our client is further served by our diverse knowledge of contractual, collection, bankruptcy and estate law. We resolve owner issues that are complex, involve multiple parties, or other difficulties related to joint debt obligtion and/or title transfer. The Resort Prospectus or Condominium Documents are valuable tools for documentation and response to owner disputes.

Our office does not handle payments, all checks are requested payable to your Homeowner Association, servicing agency, or as you direct. This provides immediate cash flow, eliminates confusion to the owner, and keeps current information available for your accounting department, reservations office and exchange company.

Deed Backs

Deed Backs are our speciality. This valuable service reduces legal fees of foreclosures, allows rental income to offset budget shortages and/or returns inventory to the resort developer.

Billing and Receivable Services

For full details on our billing and receivable services please visit our billing and receivable services section.